API Access & Security

24 days ago I requested and paid for a key for my building, including $36 secure postage of a single key from Melbourne to Sydney. Tried to charge me twice and didn't respond for a week when I explained that I had paid already. Still waiting. No correspondence at all. This morning I received notification by Australia Post that my key was on its way and if nobody was home, they would leave it in a safe place. Not very secure. Rip off merchants

I ordered keys through this company for a corporate building they manage (at a cost of circa $228!). I used the correct code and this was verified however once I received them, the keys didn't work in the common areas. I compared it to a key which another tenant has and sent a photo to them as there was clearly a miscut. They requested I drop the keys back to them - I did not have the time to run out to South Melbourne so I posted the keys. After chasing several times, they are now stating they never got the posted keys and are ignoring my request for either a refund or a new set of keys to be issued. Quite frustrating as this has been on since I ordered in October 2022 - so I have no access to the common areas still, no keys and no refund.

Would give them half a star if I could. They are the ONLY approved place you can purhcase locks that Ergon Energy in Queensland make you get when your property has locked gates. It is very expensive and they take their time to deliver. The last lock rusted after 2 years and is of such a bad quality that it beggars belief - espeically for the price they charge for the locks. They only send you automated emails and never answer their phones. They charge extra for 'express' delivery by courier but it takes such a long time that I wonder how long it takes for normal postal delivery. I wish I never had to use them but you have NO CHOICE.

What a pathetic company. I have phoned and left messages for 3 days and still no return call. I have emailed 3 times and no response. I feel sorry for the Answering Service company, as they are wearing it because API won't return calls. I love the way they replied to @Kate Nicholls review saying call 131 539 not sure why when all you get is their Answering Service but API never return a call. I do not know how they are still in business!

Could not process request: EFT machine didn't desk; will call back in 15 minutes 2.5 hours later, no call. Paid National Office Money taken promptly. Receipt emailed. Four days later, co-worker received demand to pay. Paid (again). Keys promised. Four days later. No keys. No refund. No return call. Avoid like the parasites they are.

Avoid this organisation if you can. I am a re-seller of their security safes and over the last several years their service and delays in preparing orders has only gotten worse. I work with many suppliers in the industry and this is by far the worst and most inefficient organisation I have come across. What takes every other organisation one or two days to prepare takes this company about a week, if you’re lucky. Their staff seldom reply to you in a timely manner and when you do finally get a hold of them on the phone they never seem to know what’s going on and seem to treat buckpassing as a sport. I’m at the point where I’m seeking alternative supplies for these particular kinds of products as working with API has just proven to be incredibly frustrating and unprofitable in every sense

Very rude customer service person in their call centre, rude and arrogant. However, the lock smith they sent out made up for this entirely. Thank you Bryan for your tireless effort and amazing sense of humour. A true professional.